Wildlife Conservation Network is a rapidly growing leader in wildlife conservation, working in more than 40 countries in Africa, Asia and Latin America and is based in San Francisco. We partner with world-class conservationists who live and work with local communities to resolve wildlife conflicts and preserve the habitat they share. WCN supports these entrepreneurial leaders with access to donors and a range of resources and tools they need to be successful (www.wildnet.org).
Reporting to the Chief Financial Officer, the System Administrator will be responsible for providing central technical support across all users of key software systems, with particular attention to our donor database and related tools such as our payment processing platform and accounting software. This position is right for someone who wants to work in the rewarding field of wildlife conservation and is highly professional, a skilled communicator, flexible, and a self-starter. WCN has over 12,000 supporters and is known as an industry leader in terms of the quality of our donor interaction. The successful candidate will be central to maintaining and enhancing the world class service we provide to our donors. This position is full-time with paid time off and medical benefits.
- Serves as Salesforce and Springboard platform subject matter expert
- Provide technical support, ensuring all Salesforce users have the tools, skills, and permissions needed to efficiently access the data contained within
- Maintain and lead Salesforce integration of external products, such as Apsona and Mailchimp
- Maintain the Springboard platform, including but not limited to build out of event pages, donation processing pages, receipts, crowd funding system, and campaign based fundraising pages; Provide technical support to ensure Salesforce connection
- Work with donor engagement team to ensure a seamless end to end experience for donors with all online giving platforms
- Liaison with external IT consultants to obtain the best possible service for WCN
- Recommends, implements and maintains key software systems
- Performs tests, troubleshoots and resolves software and networking problems
- Performs and monitors software backups
- Provide technical support for software issues our users encounter
- Monitor the key software daily and respond immediately to security or usability concerns
- Respond to and resolve help desk requests
- Upgrade systems and processes as required for enhanced functionality and security issue resolution
- Install and test software-related tools
- Other duties as required to ensure system and software continuity
Experience and Skills:
- 2+ years’ experience in system administration, required
- Advanced-level experience as a Salesforce Administrator, preferred
- Advanced knowledge of software vulnerabilities and security issues
- Basic understanding of non-profit goals and practices
- Ability to respond to help desk requests after hours on a limited basis
- Resourcefulness is a necessary skill in this role
- Patience to communicate with a variety of interdisciplinary teams and users
- Passion for wildlife and wildlife conservation
Education: Associate or higher degree in a related field, preferred
Reports To: Chief Financial Officer
To Apply: Interested candidates should email a cover letter and resume to email@example.com.
Conservation Acceleration Manager
The Wildlife Conservation Network is a rapidly growing leader in wildlife conservation, working in more than 40 countries in Africa, Asia and Latin America. WCN uses its collaborative, entrepreneurial, innovative, and philanthropically generous approach to wildlife conservation to reverse crises facing threatened species. In support of WCN’s mission to protect endangered species and preserve their natural habitats by supporting entrepreneurial conservationists who pursue innovative strategies for people and wildlife to coexist and thrive, WCN has two main conservation strategies:
1. Field Program Support: Develop and support a strong network of highly effective conservationists worldwide to maximize conservation impacts across a diverse set of species. WCN identifies and supports these entrepreneurial leaders with access to donors and a range of resources and tools they need to be successful, including financial and technical investments.
2. Range-Wide Species Funds: Implement Wildlife Crisis and Recovery Funds to enhance range-wide impact for select species, through catalytic project level investments in the best ideas.
WCN’s dedicated and diverse team values the people and relationships behind conservation as much as the science and strategy to save wildlife. We are looking for an experienced, collaborative professional with a conservation background who can apply their skills, creativity, and passion towards enhancing the institutional and technical capacity of each institution in the WCN Network.
At the highest level, this position is responsible for strategic technical support to WCN’s Partner organizations. S/he develops and deploys multidisciplinary services to WCN Partners to enhance their institutional sustainability and technical capacity in order to achieve their missions. S/he supports conservation partners in the development of new, or acceleration of existing major conservation initiatives within their organizations that can amplify their mission delivery. S/he is also responsible for managing and promoting WCN’s Conservation Acceleration Fund, which invests in individuals, institutions, and innovations across the WCN Partner network. S/he is also responsible for measuring and communicating the results of all financial and technical investments made by WCN in our Conservation Partners and Network.
Like all staff, the position will engage with WCN leadership in broadening and deepening our donor support for WCN Partners, Crisis and Recovery Funds, as well as broader WCN needs.
Specific tasks include:
Partner Services (75%)
- Partner Capacity-Building: Responsible for the allocation, design, coordination, and deployment of technical capacity-building services to WCN Partners (whether deployed directly by WCN staff or indirectly through external partnerships and contracts with service providers). S/he is responsible for the identification, prioritization, and meeting of such needs in the most effective, efficient, and creative means available. Major components of this will include:
- Training Workshops: Design, execution, and impact measurement of thematically-driven training at WCN workshops and in other training venues as appropriate.
- CAF Management: Manage the deployment of financial support from WCN’s Conservation Acceleration Fund (CAF) for initiatives and interventions prioritized through WCN’s Capacity Development Tool, including streamlining the application, reporting, and tracking of CAF requests and investments.
- Cross-Partner Exchanges: Manage WCN’s cross-partner exchange program, identifying the highest Return-On-Investment interactions among partners that strengthens each institution and builds a more robust and supportive conservation network.
- Evaluation: Track, monitor, and report on the deployment of financial and technical services provided by WCN staff or external consultants, and make recommendations to ensure the highest Return on Investment of donor support.
- CDT Management: Deployment and adaptive management of WCN’s Capacity Development Tool (CDT), an assessment guide for institutional strengths and growth areas. S/he is responsible for ensuring that CDT results drive WCN’s financial and technical interventions to strengthen the sustainability and institutional success of WCN Partners.
- External Partnerships: Responsible for developing new external partnerships that can deliver services to WCN partner organizations more efficiently and that can support multiple partners with common capacity needs.
- Partner Documentation: Accountable for processing and monitoring all relevant partner documents (agreements, plans, and reports) throughout the year, including internal review, response, and dissemination of reports. Manage WCN processes for our support to Partners, and adapt and improve systems as needed.
- Program Management: Over time, serve as Program Manager for up to four WCN partner organizations.
Partner Communications and Fundraising (25%)
- Story Identification: Accountable for harvesting compelling stories from CAF reports, partner reports, and other communications, and work closely with WCN’s Communications Team to share internally and externally to promote the impact of Partners and of the WCN Network
- Development of CAF Communications Plan: Together with the Vice President of Conservation Programs, Director of Conservation Programs, and WCN’s Communications Team, s/he is responsible for developing and supporting the execution of a fundraising and communications plan for WCN’s Conservation Acceleration Fund.
- Network Newsletter: Accountable for the development and dissemination of a regular network newsletter that facilitates knowledge sharing and communication among WCN and partners.
- Support Fundraising Efforts: As with all WCN staff, the Conservation Acceleration Manager will support fundraising efforts for individual partners, the Conservation Acceleration Fund, and WCN, ranging from personal interactions with supporters, to the delivery of information and reports that compel deeper and continued support by donors.
Experience and Skills
- A minimum of 5 years of experience in international grassroots conservation, including capacity-building and program evaluation.
- Master’s or higher degree in conservation science or related field preferred.
- Strong interpersonal and communication skills across different cultures, with a strong client-driven and donor-driven ethic.
- Strong program management and communication skills, with an attention to detail.
- Entrepreneurial and self-directed.
- Strong analytical and problem-solving skills.
- Ability to operate in and enjoy a collaborative, horizontal, team-oriented culture. Willingness to work at all levels.
- Strong natural alignment with WCN’s Core Values.
- Integrity beyond reproach and a passion for conservation.
Reports to: Director of Conservation Programs
Benefits: This full-time position is based in San Francisco, California and will include health and retirement benefits. Salary will be based on experience and qualifications.
To Apply: Interested candidates should email a cover letter and resume to Rebecca@WildNet.org.
Digital Marketing Manager
The Wildlife Conservation Network is a rapidly growing leader in wildlife conservation, working in more than 20 countries in Africa, Asia and Latin America. WCN uses its collaborative, entrepreneurial, innovative, and philanthropically generous approach to wildlife conservation to reverse crises facing critically threatened species. We partner with distinguished, front-line, independent conservationists who live and work with local communities to champion the survival of wildlife and conserve the habitats they share. WCN supports these entrepreneurial leaders with access to donors and a range of resources and tools they need to be successful.
With pioneering support from and partnership with the Leonardo DiCaprio Foundation, WCN has developed a Crisis and Recovery Fund initiative, beginning with the Elephant Crisis Fund (ECF) and the Lion Recovery Fund (LRF) - with the aim of developing additional Funds in the future. These Crisis and Recovery Funds focus on addressing urgent threats to specific wildlife species by driving funding to the best ideas and programs to address those threats. The Crisis and Recovery Funds as well as WCN’s conservation partner network are the key aspects of WCN’s strategy to expand the conservation impact on threatened wildlife. The Elephant Crisis Fund and the Lion Recovery Fund are featured in WCN’s digital platforms, but they also maintain their own separate website and social media platforms, all of which must be managed by the WCN digital marketing manager.
WCN’s team is a group of dedicated conservationists from diverse backgrounds who value the people and relationships behind conservation as much as the science and strategy to save wildlife. We are looking for an experienced digital marketing professional who, with passion, creativity and savvy, will drive strategy and implementation of WCN’s digital marketing efforts to attract, engage and motivate conservation-minded individuals to support WCN and its partners around the globe. This position also will drive digital strategy and implementation of the Elephant Crisis Fund and Lion Recovery Fund initiatives, with collaboration from WCN partners. Like all staff, the digital marketing manager will engage with WCN leadership in donor stewardship, strengthening the philanthropic commitment and reach of our donor base.
• Oversee the strategy and implementation of WCN’s online engagement efforts and the Crisis and Recovery Funds’ online engagement efforts, including their websites, email outreach, social media, and other digital marketing tools.
• Develop social media strategy and responsible for social media outreach, campaigns, and strategically placed advertisements across all channels for WCN and Crisis and Recovery Funds.
• Manage content updates and maintenance of WCN website (wildnet.org). Assist with content updates and maintenance of Crisis and Recovery Funds websites (elephantcrisisfund.org and lionrecoveryfund.org).
• Manage Google Analytics and distribute monthly website analytics for WCN and Crisis and Recovery Funds.
• Develop metrics to measure the effectiveness of digital marketing initiatives and adaptively manage their design.
• Supply social media content for key WCN supporters and corporate partners when requested and help develop social media campaigns with corporate partners and Crisis Funds supporters and partners.
• Oversee WCN’s Search Engine Marketing and Google Adwords campaigns from strategy to implementation.
• Develop, maintain, and report on digital tracking codes across all digital platforms as needed.
• Work closely with donor engagement team as a key part of expanding online donations for WCN and Crisis and Recovery Funds, including technical (i.e. html) support to optimize email outreach.
• Assist with content development and storytelling for WCN’s newsletter, reports, and blog as needed.
Experience and Skills:
• 5-7 years of marketing/communications experience, preferably within a nonprofit organization.
• A strong ability to find pragmatic solutions adapted to a small marketing team.
• Demonstrated experience in creating strategic and compelling content for social media channels (Facebook, Twitter, Instagram, Snapchat).
• An understanding of Search Engine Optimization techniques and Google Adwords, from execution to metrics.
• Excellent project management skills with superior attention to detail and an eye for creativity/design.
• Competency with various software and digital tools to support marketing functions (Adobe Creative Suite, Content Management Systems).
• At least a general working knowledge of html.
• Strong writing skills and an eye for good storytelling a plus.
• Graphic design skills and competency with InDesign, Photoshop, and other graphic design tools a plus.
• Highly collaborative style and strong interpersonal skills to thrive in a collaborative, flat, team-oriented culture.
• Excellent organizational, multi-tasking, analytical, and problem solving skills.
• A strong track record as an implementer who thrives on managing a variety of initiatives concurrently.
• Self-starter, able to work independently, with an entrepreneurial spirit.
• Willingness to work at all levels.
• Integrity and a passion for conservation.
Reports To: Director of Marketing and Communications
Benefits: The position is full-time and will include health and retirement benefits. Salary will be based on experience and qualifications. WCN is headquartered in San Francisco, California.
To Apply: Interested candidates should email a cover letter and resume to Rebecca@WildNet.org.